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Jewelry

Do you sell products wholesale?

Yes, we offer jewelry for sale both individually and in bulk. You can schedule a visit or a personalized video call with one of our sales representatives to select the pieces you’re interested in. https://citas.yiseljewelry.com/

What payment methods do you accept?

We offer various payment methods, including cash in our store, credit cards, Zelle, Venmo, Cash App, Klarna, Afterpay, and financing options. 

Which financing companies do you work with?

We collaborate with the following financing companies: Acima, Snap, Synchrony Bank, and Progressive Leasing. Please note that ownership through a lease-purchase agreement with Progressive Leasing costs more than the retailer’s cash price. This applies only to select items. You can cancel or utilize an early purchase option at any time. Not available in MN, NJ, VT, WI, WY.

How long does it take for my financing to be approved, and for what amount?

The approval time depends on each financing company. We recommend contacting us at (512) 660-5151 for more detailed information.

How long does the video call last, and what is the process?

Once your video call is scheduled, you’ll receive a confirmation from our team. On the agreed date and time, one of our sales representatives will contact you to showcase the pieces available in our inventory, allowing you to select the ones you prefer. You will have up to 1.5 hours to make your selections.

What should I do after making the deposit?

After scheduling your appointment with the deposit, you’ll receive a confirmation email with all the details. If you made the deposit via Venmo, Cash App, or Zelle, please contact us to validate your payment and finalize your appointment. 

Why is a deposit required?

A deposit is necessary to schedule your appointment, ensuring that one of our sales representatives is fully dedicated to assisting you. This approach values both your time and that of our team. 

How much is the deposit?

The deposit for wholesale gold purchases is $500, for silver it’s $100, and for perfumes, it’s $200.

Products

What is the quality of your jewelry materials?

We are committed to providing high-quality materials in our jewelry, using 14k gold, sterling silver, and genuine diamonds in our pieces. We guarantee the authenticity and durability of our materials.

 
Do you offer warranties on your jewelry?

Yes, we provide warranties on our jewelry. The duration may vary depending on the type of piece and specific conditions. We recommend reviewing our warranty policy or contacting us directly for detailed information.

 
Do you offer ring resizing services?

Yes, we offer ring resizing services. However, not all rings are adjustable, and some may require a more complex process. We suggest visiting our store or contacting us for information on available resizing services.

 
How can I care for and clean my jewelry?

To keep your jewelry in optimal condition, we recommend following the care and cleaning instructions provided with your purchase. Generally, it’s advisable to avoid contact with chemicals, perfumes, and water, and to clean your pieces regularly with a soft cloth. If you have specific questions about jewelry care, feel free to ask us.

 
Do you offer personalized engravings on jewelry?

Yes, we provide personalized engraving services on some of our jewelry pieces. Please inquire about the available engraving options and specific service details.

 
 
Do you have jewelry for special occasions like weddings or engagements?

Yes, we have a wide selection of jewelry for special occasions such as weddings, engagements, and anniversaries. Our collection includes engagement rings, wedding bands, bridal sets, and other special accessories to celebrate significant moments in your life.

 
 
 
Do you offer jewelry repair services?

Yes, we provide jewelry repair services. If you need a piece repaired, please visit us or contact us to assess the necessary work and provide you with an estimate.

 

Policies

What is your return policy?

We’re sorry, but at this time we do not accept exchanges or returns on any of our pieces. All sales are final and cannot be returned or exchanged for another piece, except in cases that qualify under our warranty policy.  

 
How can I apply for the warranty?

If you believe one of your pieces qualifies for a warranty claim, please contact us directly at (512) 660-5151 so we can assist you.

 

Payments

What payment methods do you accept?

We accept debit and credit card payments from Visa, MasterCard, and American Express. If you prefer, you can also apply for financing or a lease-to-own option through Progressive Leasing.

 
When will my credit card be charged?

Charges are processed immediately upon completing your order. 

 
How much financing can I get from the financing companies?

The total amount you can obtain through financing depends on various factors and may differ for each customer. You can apply for financing without affecting your credit history, and the company will provide you with the full payment plan details.  

 
How much financing can I get from the financing companies?

If your financing is already active and you have any questions, we recommend contacting the financing company directly. They will provide you with the necessary assistance and answer all your inquiries.

 
 
The best jewelry * The best prices * La mejor calidad *