Frequently Asked Questions
Wholesale & Ordering
Questions about bulk orders, appointments, and consultations.
Yes — we sell jewelry both per piece and in wholesale quantities. To schedule a personalized wholesale consultation, visit citas.yiseljewelry.com or call us at (512) 660-5151.
We accept cash, all major credit and debit cards, Zelle, Venmo, CashApp, Klarna, and Afterpay. Financing options are also available through our lending partners.
We work with Acima, Snap Finance, Synchrony Bank, and Progressive Leasing to offer flexible financing for qualifying customers.
Approval times vary depending on the lender. In many cases you can receive a decision in minutes. Call us at (512) 660-5151 and we will guide you through the process.
You will have up to 90 minutes of dedicated time with one of our expert jewelry stylists via video call. During your session you can browse our full inventory and select pieces you love — all from the comfort of home.
A deposit reserves dedicated one-on-one time with your personal stylist, ensuring we can prepare the right pieces and give you our full attention throughout the session.
A $500 deposit is required for gold jewelry consultations. This deposit is applied toward your purchase.
Products & Quality
Details on materials, warranties, and custom jewelry services.
We use 14k gold and genuine diamonds across our collections. Every piece is carefully sourced to meet the quality standards our customers expect.
Yes — all of our pieces come with a warranty. Coverage duration varies by item type. Contact us for details specific to your purchase.
Yes, we offer ring sizing adjustments for most styles. Please note that some designs — particularly eternity bands and certain diamond settings — may not be adjustable.
To keep your pieces looking their best, avoid exposure to chemicals, lotions, perfumes, and water. When not wearing your jewelry, store it in a soft pouch or box. Clean gently with a soft, dry cloth.
Yes, custom engraving is available on select pieces. Ask our team about personalization options when placing your order.
Absolutely. We carry engagement rings, wedding bands, bridal sets, and anniversary gifts. We can also help you design a completely custom piece for any milestone.
Yes, we offer jewelry repair in-store. Bring your piece in and our team will assess the repair and provide a quote.
Payments & Financing
Everything about how to pay, finance, or split your purchase.
We accept Visa, Mastercard, and American Express, as well as Progressive Leasing for customers who prefer a lease-to-own financing option.
Charges are processed immediately upon completion of your order. You will receive an email confirmation with your receipt.
Financing amounts vary depending on the lender and the applicant’s profile. Pre-qualifying with most of our lending partners does not affect your credit score.
Yes — through Klarna, Afterpay, and our other lending partners you can split your purchase into manageable installments. Terms vary by provider.
Returns & Warranty
Our return policy and how to access your warranty coverage.
All sales at Yisel Jewelry are final. We do not accept returns or exchanges. We encourage you to ask questions and consult with our team before purchasing so you feel completely confident in your selection.
To use your warranty, contact us directly at (512) 660-5151 or email [email protected]. Our team will guide you through the next steps.
Warranty coverage varies by product type and will be communicated at the time of purchase. Generally, warranties cover manufacturing defects and do not cover damage from normal wear, accidents, or improper care.